Privacy Policy

📄 Privacy Policy

Spark Mandarin

Effective Date: 01/04/2026

  1. Introduction

Spark Mandarin (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use:

Our mobile application (Spark Mandarin)
Our website: https://www.sparkmandarin.com.au
Our services related to Mandarin classes, learning materials, and communications

By using our services, you agree to the terms of this Privacy Policy.

  1. Information We Collect
    2.1 Personal Information
    Parent/guardian name
    Child’s name (including Chinese name if provided)
    Email address
    Date of birth (for class placement)
    Enrolment details
    2.2 Usage Information
    App interactions (e.g. viewed classes, materials)
    Device information (e.g. device type, OS)
    Log data (e.g. access times, app performance)
    2.3 Media & Content
    Photos or videos taken during classes (with consent)
    Learning progress and class participation records
  2. How We Use Your Information

We use your information to:

Manage student enrolments and class participation
Provide access to learning materials and newsletters
Communicate with parents (updates, reminders, announcements)
Improve our teaching programs and app experience
Ensure safety and appropriate class placement
Comply with legal obligations
4. Access Control & Content Visibility
Enrolled users may access:
Class-specific materials
Newsletters and class galleries
Non-enrolled users may access:
Public content only

We strictly control access to ensure that private class content is only visible to authorised users.

  1. Sharing Your Information

We do not sell your personal information.

We may share information with:

Service providers (e.g. hosting, analytics, email delivery)
Educational staff involved in teaching your child
Legal authorities if required by law

All third-party services are required to handle your data securely.

  1. Email Communications

We may send emails using third-party providers for:

Class updates
Newsletters
Important notifications

You can opt out of non-essential communications at any time.

  1. Data Storage & Security

We implement appropriate technical and organisational measures to protect your data, including:

Secure servers and encrypted connections
Access control for sensitive data
Limited access to authorised personnel only

However, no system is completely secure, and we cannot guarantee absolute security.

  1. Children’s Privacy

Spark Mandarin is designed for children, but accounts are managed by parents or guardians.

We only collect children’s data:

With parental consent
For educational purposes only

Parents/guardians can request access, correction, or deletion of their child’s data at any time.

  1. Child-Safe Media Consent (Photos & Videos)

We value children’s safety and privacy.

Photos or videos of children will only be taken and used with prior parental or guardian consent.
These materials may be used for:
Class newsletters
Private class galleries (accessible only to enrolled families)
Promotional materials (e.g. website or social media), only if explicit consent is provided

We ensure:

No sensitive personal information is displayed alongside media
Content is used respectfully and appropriately

Parents/guardians may:

Withdraw consent at any time
Request removal of specific images or videos

Requests can be sent to:
📧 info@sparkmandarin.com.au

  1. Your Rights

You have the right to:

Access your personal data
Request corrections
Request deletion of your data
Withdraw consent where applicable

To exercise these rights, contact us:
📧 info@sparkmandarin.com.au

  1. Data Retention

We retain personal data only as long as necessary for:

Providing services
Legal and administrative purposes

When no longer required, data will be securely deleted.

  1. Third-Party Services

Our app may use third-party services such as:

Hosting providers
Analytics tools
Email delivery services

These services operate under their own privacy policies.

  1. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted with a revised “Effective Date”. Continued use of our services indicates acceptance of the updated policy.

  1. Contact Us

Spark Mandarin
🌐 https://www.sparkmandarin.com.au
📧 info@sparkmandarin.com.au